Virtual Platform FAQs

What is needed to watch the meeting through the virtual platform?

Open the platform link in GOOGLE CHROME or EDGE. A personalised link will be sent to you a week prior to the meeting.

We also recommend you clear your cookies and cache prior to logging in and disable any VPN’s you may be using. To optimise the broadcast of sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings.

If you have not connected to a virtual event before, you will need to check that your camera and microphone are set to 'allow' connection. Also when first logging in to the conference portal you will be prompted to enable the webcam and microphone.

Open on a computer, laptop or tablet.
Use a stable internet connection (close any unused browsers/programs that could be draining on your internet bandwidth)
Audio & mic (computer speakers and microphone - headset if possible)
Webcam (not mandatory for participants but handy if you wish to participate in the networking sessions)

Test your connection speed:

Please ensure your connection speed is 2 Mbps upload, 4 Mbps download or better. You can test your Internet connection speed at SpeedTest.net.

How do we login to the Portal?

How do I setup my profile?

Upon logging in to the virtual platform, your Profile/Account tab will appear - we encourage you to add a photo, short biography, and links to your social media accounts. You can edit your profile at any time.

What times are the sessions?

The time zone is Melbourne Daylight Savings time, AEDT (UTC +11).

What sessions will be live streamed?

All sessions will be live steamed. Where sessions state 'closed meeting', those sessions will only be open to their SIG members.

The ASIEM NBS Meeting and ASIEM Academy on Friday are invite only meetings. Separate links have been provided for these from the facilitators.

How do I join a session?

The interactive Program timeline allows you to navigate your way through the program. A countdown timer will appear on the right-hand side to remind you when the next session will start.

Click on the 'Preview' button to preview the session information, and then 15 minutes before the session starts the button will change to 'View/Join' - click on this to enter the session (the button will change to 'Join' when the session is live).

You can filter using the 'advance filter' option on the right hand side of the screen - if you filter by 'track' (SIG Meeting) this will bring up the program for that SIG only.

How do I make sure I don't miss a particular session/talk?

In the Program timeline, every Session will have their own ‘favourites’ icon – simply click on this icon and you will have it stored as your favourites. To access your favourite sessions, simply click on the favourites icon located in the right hand corner below the time counter.

Will sessions be recorded and available after the meeting?

Yes, most sessions will be recorded. For registered participants only, the presentations will be made available after the meeting until 30 June 2024.

Most closed meeting sessions will not be recorded.

Will attendees be able to ask questions during meeting?

Yes, we encourage you to ask questions at any time using the Q&A Chat box in the virtual platform. Questions are submitted to the Chairperson and will be reviewed and placed into the queue for the Q&A segment at the end of each session.

What if I have any issues with the portal during the meeting?

Live Support will be available on the day. You can access live support by click on 'Live Support' on the right in the main banner. When you type and submit your request a member of the conference support team will respond.

Note: outside of the meeting, please contact conference@aacb.asn.au