Presenter FAQs

Platform Information

We are using EventsAir 'OnAir' which is a cloud-based secure streaming conference solution.

Important things to know about the online portal

Use a laptop or desktop computer
Use Google Chrome - this is the recommended browser for the best user experience.
When presenting make sure you close any additional browser tabs that are open.
Use wired internet, not wireless.
Turn off all notifications (emails, social media, reminders)
Your login is personalised and cannot be shared.
Use two screens where possible as this will mean you can have multiple functions available to view easily. For example, if sharing slides live, you will be able to view the count down timer and communicate via chat with the chair if required. This is not essential if not possible.
If presenting with PPT slides, do not use Presenters View when sharing your screen. Please print out any notes you have prior to presenting.

If you plan to present from your work computer:

Please ensure that your workplace firewall DOES NOT BLOCK ACCESS to the sessions and functions. The online platform interfaces with Vimeo, Twilio, Zoom and Vonage so depending on your network settings, you may need your IT department to ‘allow’ these sites – this process is called ‘WHITELISTING’.

PLEASE check with your IT department as early as possible because it may take a few days for your request to be processed.

Are you using a MAC?

Please review these instructions to ensure you can access the platform and share your screen.

Logging into the virtual portal

Presenters will have access to the online conference portal approximately One Week before the event. We recommend presenters log in early to:

Familiarise yourself with the presenter dashboard
Check session information including your abstract and biography
Upload a photo of yourself (if not already done)
Familiarise yourself with the Live Q&A feed
View any handouts you may have provided in advance

Remember – please use a Google Chrome browser to access the platform. This is the browser the technology has been designed with and some elements, especially presentation elements, will not work through other browsers.

SEE TEST SITE LOGIN DETAILS HERE - to test your systems access to the platform.

What is the required connection speed for the OnAir platform?

Please ensure your connection speed is 2 Mbps upload, 4 Mbps download or better. You can test your Internet connection speed at SpeedTest.net.

Live Q&A

Live Q&A is included in most sessions. The Chair will read out question to speakers and moderate these via the Q&A chat box.

If there are any unanswered questions, the speaker can access the Q&A panel where they can type in the questions – once answered these will be saved under the Answered Tab for delegates to view. Note: the Q&A chat box is open only during the session for delegates to post questions. After this they can post questions to the discussion forum box.

Speakers can also join the discussion forum at any time – this is open over the four days of the meeting and while the portal is open, until 31 Dec 2021.

What if I have audio or camera issues?

Reset/review your internet browser permissions for your camera and microphone. For example, in Chrome, you can click on the small lock icon to the right of the URL to check on these settings. Make sure you know where to find these settings before the first day of the meeting.

Who do I contact for support during the event?

Our Live Support Team is online and available for you at any time during the live event. If you have any questions or need technical assistance, click on the red Live Support icon in the top right of the screen.

Outside of the event days, please contact Lisa King, Event Manager at E: lisa@aacb.asn.au or M: 0408 904 524