Virtual Platform FAQs

OnAir Virtual Platform

For those delegates attending virtually you will use the EventsAIR OnAIR platform. This is a cloud-based secure streaming solution, with nothing to download! A link to the platform along with an individual login will be sent to you to access the meeting.

This virtual platform will provide you with access to the main plenary and concurrent sessions, ability to post questions to speakers, access to the meeting hub to connect with delegates, exhibitors, sponsors & speakers, a resource centre and the virtual exhibition where you can live chat with stand staff, download brochures, and watch videos. You can also watch the exhibition theatre presentations.

If you would like to test your system's access to this platform and your computers audio and video use the details below:

Open: OnAir Test Site (a dummy site for testing purposes). Please use GOOGLE CHROME to open the link.

Login email: thelma@test.com
PIN Code: 5353

What is needed to watch the meeting through the virtual platform?

Open the platform link in GOOGLE CHROME. A personalised link will be sent to you a week prior to the meeting.

We also recommend you clear your cookies and cache prior to logging in and disable any VPN’s you may be using.To optimise the broadcast of sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings.

If you have not connected to a virtual event before, you will need to check that your camera and microphone are set to 'allow' connection. Also when first logging in to the conference portal you will be prompted to enable the webcam and microphone.

Open on a computer, laptop or tablet.
Use a stable internet connection (close any unused browsers/programs that could be draining on your internet bandwidth)
Audio & mic (computer speakers and microphone - headset if possible)
Webcam (not mandatory for participants but handy if you wish to participate in the networking sessions)

SYSTEM CHECK:

See the test site above to check your systems access to the platform.

If you are joining from your work place, the online platform interfaces with Vimeo, Twilio, Zoom and Vonage so depending on your network settings, you may need your IT department to ‘allow’ these sites – this process is called ‘WHITELISTING’.

The streaming platforms which may be used during the conference are listed below. PLEASE check with your IT department as early as possible because it may take a few days for your request to be processed.

PROGRAMS USED: Vimeo, YouTube, Twilio, Zoom, CacheFly and Vonage

Test your connection speed:

Please ensure your connection speed is 2 Mbps upload, 4 Mbps download or better. You can test your Internet connection speed at SpeedTest.net.

How do we login to the Portal?

A week prior to the meeting, login details will be emailed to all delegates. This is your personalised login and should not be shared.

How do I setup my profile?

Upon logging in to the virtual platform, your Profile/Account tab will appear - we encourage you to add a photo, short biography, and links to your social media accounts. You can edit your profile at any time.

Will there be a virtual exhibition?

Yes, there will be a virtual exhibition hall. Click on “Visit Exhibition” in the lobby to view the showcase of exhibitors. You can find relevant organisations via the search and filter functionality.

What times are the sessions?

The time zone is Adelaide time, Australian Central Standard Time (UTC +9.5).

Will sessions be pre-recorded or live?

Presentations will be a mix of live and pre-recorded, and interaction with the presenter/s will be available via live Q&A where possible.

How do I join a session?

The interactive Program timeline allows you to navigate your way through the program. A countdown timer will appear on the right-hand side to remind you when the next session will start.

Click on the 'Preview' button to preview the session information, and then 15 minutes before the session starts the button will change to 'View' - click on this to enter the session (the button will change to 'Join' when the session is live).

How do I make sure I don't miss a particular session/talk?

In the Program timeline, every Session will have their own ‘favourites’ icon – simply click on this icon and you will have it stored as your favourites. To access your favourite sessions, simply click on the favourites icon located in the right hand corner below the time counter.

Will sessions be recorded and available after the meeting?

Yes, for registered participants only, the presentations will be made available after the meeting until 31 Dec 2021.

Will attendees be able to ask questions during meeting?

Yes, we encourage you to ask questions at any time using the Q&A Chat feed in the virtual platform. Questions are submitted to the Chairperson and will be reviewed and placed into the queue for the Q&A segment at the end of each session.

In-person delegates can use the Conference App to post questions.

Will I be able to network with other virtual delegates?

You can connect directly with individuals via the Meeting Hub. In addition, there will be Networking sessions throughout the days.

What if I have any issues with the portal during the meeting?

Live Support will be available on the day. You can access live support by click on 'Live Support' on the right in the main banner. When you type and submit your request a member of the conference support team will respond.

Note: outside of the meeting, please contact conference@aacb.asn.au