Virtual Platform FAQs

What is needed to watch the meeting through the virtual platform?

Open the platform link in GOOGLE CHROME or EDGE. A personalised link will be sent to you a week prior to the meeting.

We also recommend you clear your cookies and cache prior to logging in and disable any VPN’s you may be using.To optimise the broadcast of sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings.

If you have not connected to a virtual event before, you will need to check that your camera and microphone are set to 'allow' connection. Also when first logging in to the conference portal you will be prompted to enable the webcam and microphone.

Open on a computer, laptop or tablet.
Use a stable internet connection (close any unused browsers/programs that could be draining on your internet bandwidth)
Audio & mic (computer speakers and microphone - headset if possible)
Webcam (not mandatory for participants but handy if you wish to participate in the networking sessions)

SYSTEM CHECK:

See the test site above to check your systems access to the platform.

If you are joining from your work place, the online platform interfaces with Vimeo, Twilio, Zoom and Vonage so depending on your network settings, you may need your IT department to ‘allow’ these sites – this process is called ‘WHITELISTING’.

The streaming platforms which may be used during the conference are listed below. PLEASE check with your IT department as early as possible because it may take a few days for your request to be processed.

PROGRAMS USED: Vimeo, YouTube, Twilio, Zoom, CacheFly and Vonage

Test your connection speed:

Please ensure your connection speed is 2 Mbps upload, 4 Mbps download or better. You can test your Internet connection speed at SpeedTest.net.

How do we login to the Portal?

How do I setup my profile?

Upon logging in to the virtual platform, your Profile/Account tab will appear - we encourage you to add a photo, short biography, and links to your social media accounts. You can edit your profile at any time.

Will there be a virtual exhibition?

Yes, there will be a virtual exhibition hall. Click on “Sponsors & Exhibitors” in the lobby to view the showcase of sponsors & exhibitors. You can find relevant organisations via the search and filter functionality.

What times are the sessions?

The time zone is Perth time, Australian Western Standard Time (UTC +8).

What sessions will be live streamed?

The ASDG & ASGC SIG Meetings will be live streamed via the virtual portal. The AACG SIG Meeting will be live streamed via Zoom. The ASIEM SIG Meeting is an inperson meeting only.

The ASM Plenary sessions will be live streamed.

The ASM Concurrent sessions will be recorded (PPT/audio) and provided on-demand post meeting (allow up to 2 weeks for recordings to be available).

How do I join a session?

The interactive Program timeline allows you to navigate your way through the program. A countdown timer will appear on the right-hand side to remind you when the next session will start.

Click on the 'Preview' button to preview the session information, and then 15 minutes before the session starts the button will change to 'View/Joing' - click on this to enter the session (the button will change to 'Join' when the session is live).

How do I make sure I don't miss a particular session/talk?

In the Program timeline, every Session will have their own ‘favourites’ icon – simply click on this icon and you will have it stored as your favourites. To access your favourite sessions, simply click on the favourites icon located in the right hand corner below the time counter.

Will sessions be recorded and available after the meeting?

Yes, all session will be recorded. For registered participants only, the presentations will be made available after the meeting until 30 June 2023.

Will attendees be able to ask questions during meeting?

Yes, we encourage you to ask questions at any time using the Q&A Chat box in the virtual platform. Questions are submitted to the Chairperson and will be reviewed and placed into the queue for the Q&A segment at the end of each session.

Will I be able to network with other virtual delegates?

You can connect directly with individuals via the Meeting Hub. In addition, there will be a Networking session each day.

What if I have any issues with the portal during the meeting?

Live Support will be available on the day. You can access live support by click on 'Live Support' on the right in the main banner. When you type and submit your request a member of the conference support team will respond.

Note: outside of the meeting, please contact conference@aacb.asn.au